Privacy Policy

  1. 1. About this Policy

    The Independent Mortgage Company Limited ("Indi", "us", "we", or "our") is a lender which operates https://indi.nz (the "Site"). This Privacy Policy describes the collection, use and disclosure of information we receive from and about customers and users of the Site. By using the Site or any Indi services, you agree to the collection and use of information in accordance with this policy.

    We reserve the right to modify or amend this Privacy Policy at any time and for any reason.

    We recommend that you check our Privacy Policy from time to time. If you do not provide us with any of the requested information you may not be able to register with the Site or make a credit application for an Indi loan.

  2. 2. What information do we collect?

    We collect two types of information. Personally identifiable information is information about you specifically and may potentially be used to contact or identify you. Personally identifiable information may include, but is not limited to:
    • Your name
    • Date of birth
    • Address
    • Identification documents such as passport and driver's license
    • Income and expense information and documents such as bank statements
    • Credit reports supplied by New Zealand credit agencies
    • Details of your loan, payments, and communications.
    We also collect data about your use of our website, how you communicate with us, your type of computer, your IP address, location, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services that collect, monitor, and analyse this information.

  3. 3. When do we collect this information?

    • When you register for the site and begin the process of applying for a loan, we will start to collect your personal information.
    • If you visit our site without registering, we will not capture or retain any personal information.

  4. 4. How do we use your information?

    We primarily use information we collect for assessing credit applications and the on-going management of loan accounts. We may also use your information for the following purposes:
    • Responding to your inquiries and customer service requests
    • Verifying your identity any time you request information from us
    • Maintaining your application and account
    • Managing your loan repayments and direct debits
    • Stopping fraud
    • Dispute resolution
    • Ensuring compliance with all relevant legislation and regulations associated with providing our services
    • Marketing products and services to you
    • Communicating with you
    • Development and use of statistical models to support our business operations and decision making
    • Understanding customer usage of our site and service to improve it
    • Sharing with funders and associated parties to understand the credit profile of our customers
    • Compliance with New Zealand law
    Marketing
    We may, from time to time, use the information you have provided to us to keep you informed of our products and services. By accepting the terms and conditions in this policy you agree to us using your information in this way.

  5. 5. How long do we keep your information for?

    • We will delete your data when we no longer require it for the purposes for which it was collected.
    • If we are required by law or regulatory information to retain some of your information, we will not delete it.

  6. 6. When do we share your data?

    As part of our daily operations and where the Privacy Act permits it, we may share specific, private data with third party service providers based in New Zealand and overseas. We may do this for the following reasons:
    • Performing credit checks
    • Verifying your identity
    • Establishing relationships between all parties to the loan
    • When responding to legal requests from law enforcement agencies
    • Categorising your income and expenditure
    • If we must start debt collection to recover any money you owe us
    • Exercising rights relating to insurance
    • Responding to requests from our regulators

  7. 7. Who do we share your data with?

    We may share your information with our partners, service providers and subsidiaries, including, but not limited to:
    • Co-borrowers
    • Credit bureaus
    • Identity verification services
    • Lawyers and conveyancers
    • Regulators
    • Police, courts, and government authorities
    • Banks, funding and credit providers
    • Rating agencies
    • Anyone we are required by law to share your information with
    • Anyone you authorise us to share it with
    Credit Bureaus
    Credit bureaus aggregate data from New Zealand credit providers to generate credit ratings for individuals and businesses. We use those ratings in our credit assessment, and we commit to also provide the credit bureaus with details of your loan repayments. You acknowledge and agree that we can receive and share your information with Credit Bureaus in this way.

  8. 8. Accessing your personal information

    You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us at help@indi.nz.

  9. 9. Tracking and Cookies

    Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

  10. 10. Changes To This Privacy Policy

    This Privacy Policy is effective as of 19 May 2023, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

    If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

  11. 11. Contact Us

    If you have any questions about this Privacy Policy, please contact us by emailing help@indi.nz.

Indi Privacy Policy 1.2, 14 June 2024